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Customer Service

CARE & MAINTENANCE

Summer Casual provides clear guidelines on how to care for your steel, aluminum, wrought iron, resin wicker, hard wood furniture. We also provide information on the best care for glass, stone or ceramic table tops and how to get the most out of your outdoor cushions.

Continue to read about Care and Maintenance.

 

REPLACEMENT PARTS

Summer Casual offers replacement parts under warranty and for direct purchase if your product's warranty has expired.

Continue to read about Replacement Parts.
 

WARRANTY

Products manufactured and sold by Summer Casual are warranted to be free from defects in materials and workmanship. The limited warranty only applies to the original purchaser and when purchased from one of our authorized dealers. 

Continue to read about Summer Casual Warranty.

Summer Casual LIMITED WARRANTY

Products manufactured and sold by Summer Casual are warranted to be free from defects in materials and workmanship. The limited warranty only applies to the original purchaser and when purchased from one of our authorized dealers. Warranty begins on the original date of purchase. Proof of purchase is required.  Photographs on the damaged products may also be required.


Exclusions

This is a residential warranty and does not apply to commercial use. Damage caused by improper use or assembly, acts of nature (such as, but not limited to, high winds or freezing), extreme climate conditions, fire, freight damage, chemicals, normal chipping, scratching, fading, staining or discoloring of furniture, accidental damage repair or modifications by consumer, glass breakage, normal wear and tear are excluded from the warranty.


Shipping

Summer Casual will be responsible for shipping of replacement parts or damaged products within the continental U.S. that falls under Summer Casual’s limited warranty.


Extruded Aluminum Frame - 5 Years

If the extruded aluminum frame fails structurally (i.e., broken frame or welds) under normal use or conditions, or if the frame finish peels or blisters (but has not been scratched or abraded) within 5 years from the date of purchase, we will repair or replace the frame in the original color and style, if available. If within the warranty period identical materials are unavailable for repair or replacement, we reserve the right to substitute materials of equal or better quality.


Steel Frame - 1 Year

If the steel frame fails structurally (i.e., broken frame or welds) under normal use or conditions, or if the finish peels or blisters (but has not been scratched or abraded) within 1 year from the date of purchase, we will repair or replace the frame in the original color and style, if available. If within the warranty period identical materials are unavailable for repair or replacement, we reserve the right to substitute materials of equal or better quality.


Woven Resin Wicker - 1 Year

If the woven resin furniture fails structurally (i.e., broken frame or welds) under normal use or conditions, or if the weave unravels or fades excessively within 1 year from the date of purchase, we will repair or replace the product in the original color and style, if available. If within the warranty period identical materials are unavailable for repair or replacement, we reserve the right to substitute materials of equal or better quality.


Umbrella and Umbrella Base - 1 Year

An umbrella of the original color and style will be replaced, if available. If within the warranty period identical materials are unavailable for repair or replacement, we reserve the right to substitute materials of equal or better quality.


Non-Glass Table Top - 1 Year

If a non-glass table top fails structurally within one year from the date of purchase, we will repair or replace the table top, in the original color and style, if available. If within the warranty period identical materials are unavailable for repair or replacement, we reserve the right to substitute materials of equal or better quality.  Some of the table tops have painted decorations which may fade when exposed to direct sunlight. This fading is excluded from the warranty. See other exclusions under the Exclusions section.


Fabric - 1 Year

If the fabric on cushion, sling, gazebo or umbrella tears, mildews or fade excessively within one year from the date of purchase, we will repair or replace the fabric in the original color and pattern, if available.   Replacement fabrics may vary in color from the original due to dye lot differences. If within the warranty period identical materials are unavailable for repair or replacement, we reserve the right to substitute materials of equal or better quality.


Vinyl Strap - 1 Year

If a strap breaks, becomes faded or mildewed within one year of the date of purchase, a replacement strap will be sent directly to you, in the original color and style, if available.  If within the warranty period identical materials are unavailable for repair or replacement, we reserve the right to substitute materials of equal or better quality.

 

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